I had previously raved about Yahoo music. But now, to quote Snoop Dogg, “I take it all back.”
Their music player hogs RAM, is buggy, and basically takes over your music collection, relabeling all your mp3 files as “Yahoo Music Jukebox files.” Excuse me, did I ask you to do that?
And the list of songs available for subscription members keeps shrinking. A lot of my library consists of songs that I can no longer listen to, because they are either purchase-only or not even available for purchase.
I feel cheated because I paid $72 to be able to listen to those songs for a whole year. What the hell?
And don’t get me started on iTunes. It’s enough to make me not want to buy music ever again.
July 9, 2007 at 1:26 pm
You should see their message boards these last dew days. Yes Yahoo Music sucks like never before. Slashdot.org says the same thing. All the powers that be agree Yahoo Music sucks. Even with it’s Bloatiness, MusicMatch was far superior, Yahoo purchased Music Match for $160 million dollars and seem determined to ruin it and hopefully themselves. Folks are scrambling for new mp3 management and player, but all programs are lacking in one way or another. A pox on yahoo. Let everyone know their suckiness!!
July 9, 2007 at 10:29 pm
Yikes, I didn’t realize how many people feel the same way! What a lousy service.
July 27, 2007 at 7:51 am
FUCK Yahoo Music! Why spend $160M to DOWNGRADE a fuckin’ softtware package? No ability to supertag, no ability to view files by date added, relabels all your music files, just FUCKIN’ SUCKS! Bring on the class action lawsuit!!!!
August 2, 2007 at 4:15 pm
Long time MMJB customer, lasted one day (a lost cause) in trying to get Yahoo Music to play on my laptop. Cancelled them. Maybe they’ll get the picture and bring back MMJB
August 27, 2007 at 7:14 am
Check this out. I signed up for two years of yahoo music on a buy one, get one promotion, but when they forced new software updates the service quit working on my computer at work (the main location that I would listen to music). They refused to answer any of my emails, so finally I sent an email asking for them to cancel my service and send me a refund. They cancelled the service a couple of months later, but no refund. Here is the email thread. DO NOT USE YAHOO MUSIC!!!! They steal from you and there is nothing you can do about it.
Hello *****,
Thank you for contacting Yahoo! Billing.
I do apologize for the inconvenience this has caused. As stated in our
previous email to you, you had contacted Yahoo! on 10/18/2006 via email and requested to cancel your subscription; as you were having
difficulties with your service & our Music Technicians were unable to
assist you.
At that time, our agents closed your order per your request. The
auto-renewal of your account was canceled due to the closure. As you had canceled your account, the promotion attached to your music service was voided.
We have explained our policies and shared our product knowledge with you regarding this particular issue. In this particular situation, we are unable to offer any further assistance.
If you have questions regarding other areas of Yahoo!, please visit our
Help Pages at: http://help.yahoo.com/
Thank you for your time and patience in this matter.
Thank you again for contacting Yahoo! Billing. If we can provide you
with any further information, please reply to this email.
Regards,
Alexis
Yahoo! Customer Care
For assistance with all Yahoo! services please visit:
http://help.yahoo.com/
Original Message Follows:
————————-
I have had continuous problems, but if I have paid for the service for
another year I would like to have it. This is rediculous and if my
service isn”t turned on within 2 business days I am going to contact
the bbb and blog about this like like crazy..
Yahoo! Billing wrote:
Hello *****,
Thank you for contacting Yahoo! Billing.
Upon reviewing your account, we see that you had contacted Yahoo! on 10/18/2006 via email and requested to cancel your subscription; as you were having difficulties with your service & our Music Technicians
were unable to assist you.
At that time, our agents closed your order per your request. The
auto-renewal of your account was canceled due to the closure. As you
had canceled your account, the promotion attached to your music service was voided. We are sorry for whatever inconvenience this has caused.
Thank you again for contacting Yahoo! Billing. If we can provide you
with any further information, please reply to this email.
Regards,
Clarice
Yahoo! Customer Care
For assistance with all Yahoo! services please visit:
http://help.yahoo.com/
Original Message Follows:
————————-
Please provide me with an estimate of how long this is going to take.
No one from the “engineering team” has been in contact yet. Just turn
me on, or refund me half of what I paid so that I can use another
service.
Hello ******,
Thank you for contacting Yahoo! Billing.
After reading your email, I believe you would like to have some
clarification on why your Yahoo! Music Unlimited service has closed.
I have reviewed your account and we do show that you originally
purchased this service with your Mastercard and did receive the
Mastercard promotion of buy one year - get one year free. You current order should be open and your expiration date being 08/13/08
We have forwarded your issue to our engineering team so that they can further investigate this problem. Once our engineering team has
resolved your issue we will contact you at this email address.
For your reference, the engineering case number is:
*******
We apologize for the inconvenience and thank you for your patience in this matter.
Thank you again for contacting Yahoo! Billing. If we can provide you
with any further information, please reply to this email.
Regards,
Ellen
Yahoo! Billing
Original Message Follows:
I signed up for the service one year ago,
and I was supposed to buy 1 year and get 1 year free for paying with my Master Card, however, it says that I am no longer subscribed. What is going on?
October 25, 2007 at 5:12 pm
Well I started looking around to see if anyone else has been having problems after the transition from musicmatch to yahoo jukebox.
Typed in yahoo jukebox sucks and got this web site.
yes it does. What a mess. will be looking around. Yahoo jukebox cuts me off every 15 minutes and tells me to sign back in. but I have to do this twice and in between all this my music reverts to 30 second sound bites. Great f..ing service yahoo. yeah I sent them my complaint but don’t expect much.
November 23, 2007 at 3:47 pm
After reading this thread I am so glad I tested the Yahoo Jukeboox on another computer before deciding to upgrade. The Yahoo player couldn’t come close in terms its library organization capabilities. Why would they buy a product and get rid of all the best features? Probably just wanted to scam as many former MMJB customers as they could get before we realized the suckiness of Yahoo! I am still using MMJB and my player not only tries to get me to upgrade to Yahoo every time I open it, but now has now lost the ability to recognize untagged CD’s I play. I am going to look for another player after reading these comments.
November 27, 2007 at 10:14 am
I used MMJB for years and was satisfied with their service. Since being forced to Yahoo Music I have had nothing but problems.
First, I couldn’t transfer account. Had to go around and around with
Yahoo to get this resolved. Then I had problems charging to the card i had on file with MMJB (I used it for years). So I had to add another card to download music. I left the first card as primary and a couple of weeks later was able to download 4 songs. Great! I figured that they had worked out the issue with my first card.
So, a couple of days later I get an email from Yahoo Billing saying there was a problem getting charges for this card. I could go to Yahoo services, select the item noted as payment due and charge an alternate card. Well I go to Yahoo services and there are no payment due items. As a matter of fact Yahoo Music Services isn’t even showing up! Well it’s been a week of trading emails with Yahoo billing and they still can’t get it that I can’t correct the payment problem because they have issues at their services page and I can’t even charge it to the other card. They’re threatening me with discontinuing my Yahoo Music service unless I pay them the $4.
Sound like a deal at this point. . .
November 30, 2007 at 12:05 pm
Check out http://www.slacker.com. I find it to be bug free and their support is top shelf. Imagine, just type your feedback into a window at the bottom of the web player and just hit submit. You can give an email if you want a response. I had the player stop once (probably my internet connection), I described it, gave an email. Next day I get a response, not a form letter, asking for additional info and offering some help. You can actually respond to the email for follow up. It was such a nice change from the usual support systems. Slacker just stated offering their premium service and you can place orders for their portable player. So far I like what I see.
December 4, 2007 at 8:52 am
I’m just screwed because on my way to work this morning, realized that my two week free period was done and really used it once to download three songs. Well, I get to work, check my account, and bam! They took it. My fault. Completely, but by reading all of this, I take it theres absolutely no way to contact an actual ‘person’ or get any sort of refund. Just my stupid mistake. Has anyone come across an 800 number for them?? I was under the impression that I would be billed 8.99 a month after two weeks, not fricking 72! Should have read the fine print.
December 25, 2007 at 5:07 pm
I’m still using MM 10 but I’ve noticed that ever since the service got cut off, MM no longer tags my CD’s that I want to burn to my hard drive. All it says is “Artist.”
Does anyone know if there’s a way to get around this so I can stick in a CD and MM will be able to go on the Internet and find that information for me? Or is Yahoo preventing MM from doing this now?
January 1, 2008 at 8:10 pm
Same deal as PISSED OFF–I tried the Y Music and it’s absolute garbage so I’ve been staying w/ MM10 but hand-entering all new CDs or MP3s is a pain. If anyone knows of a way please let us know.
January 16, 2008 at 10:56 am
Good to hear that so many others feel the same way. I am now scrambling to find a program that will autotag my mp3 files, but can’t find anything that can do it as well as MMJB. Why in the world would Yahoo purchase MM to downgrade the software? It was absolutley pointless, as YMJ can now only do what most other typical music players can do. There is nothing special about it. I am now using MediaMonkey, which is okay, but still not as good as MMJB. Yahoo should be embarrased–this was one of the dumber and more head-scratching moves…
January 20, 2008 at 7:56 am
I have just started up YMJB and it will not let me play any of my music. Now its telling me that all of my muc=sic which I have CD’s for is invalid and the liscense has expired…ohhhh this is jacked up!
January 21, 2008 at 12:49 pm
Agreed- Yahoo has cornered the market on suckiness here! I just want my MMJB back! I have been holding out but have grown tired of tagging all of the songs I add myself. I di finally figure out hwo to import my MMJB playlists to YMB, but Yahoo will only play abou 2/3 of the songs I have, and will only burn about half of them!!! Well, that’s just terrific. Thanks for nothing. I woudl be happy to pay to have MMJB back!
January 21, 2008 at 1:02 pm
I did find somewhat of a workaround-
If you install the newest Yahoo jukebox (after several tries it might work!), you can use it to “rip” a cd into .mp3 format. Then, open your musicmatch jukebox and File> “add tracks to library” Now you can bring them into MMJB, all tagged, and actually edit the tags as you wish, organize them as you wish, and…get this… listen to them and burn them! All on your very own home computer or laptop. Enjoy!
February 18, 2008 at 3:00 pm
I was a a Musicmatch user for years and loved it, greatest product ever. I can’t believe what a piece of crap Yahoo has turned it into, so buggy on the multiple computers I’ve tried it on. It crashes my system constantly or gives me crazy errors while searching an artist, ….”Sorry, there was a problem trying to render this content”. I’ve tried reinstalling with no avail, I’m done. I just cancelled after many happy years with Musicmatch. I’m using Pandora right now which is pretty cool, and free, but I can’t pull up a song title on demand like I could with Musicmatch. Thanks for nothing Yahoo.
- Jerry
February 28, 2008 at 3:47 pm
I bought an MP3 player for my son and went with an RCA (because it was less expensive than an iPod and for a 10 year old….), which will only go with Yahoo Music Jukebox. Big mistake. This program is the biggest cluster f*ck I have ever seen. I’m used to iTunes and should have gotten him an iPod. I’m paying for my cheapness with this idiotic, frustrating program.
March 16, 2008 at 4:42 am
I’ve been using Musicmatch for years. My last paid for version 10 lost most of it’s features after Yahoo bought it. Lucky the Australian government did stop them selling their crappy update to us. My MMJB is absolutely wrecked.
March 18, 2008 at 12:58 pm
Thanks for saving me $72.00, guys!
March 25, 2008 at 5:56 pm
I just tried cancelling my account after seeing the $72 charge on my account. I thought I’d be billed monthly, but after talking to a customer service rep, all I got was a bunch of crap, they kept saying, ” as much as we’d like to, we can’t refund you teh amount back” If the service was OK, I wouldn’t mind, but the player is not intuitive and and layout makes no sense whatsoever. No wonder why Yahoo is struggling to keep up. The cusotmer service rep, whom tried to be as nice as she could long with Mike, her supervisor kept telling me that the system would not allow them to refund the amount back. He gave me a number to call 408-349-3300 to raise it to the next level. Hopefully, they’re not so stuck on service agreements there and do something that makes sense. If not, I’ll make it my personal vendetta to flame yahoo music on every message board, blog, and music site that I can because even the companies whom survive from unclaimed rebates and free trial periods will credit you back. To think that yahoo can’t is a load of crap. Great corporate governance there, F-in dying whale.
May 19, 2008 at 10:19 am
yeah, same problem here tried to get a refund of the 72.00 but I heard the same story from yahoo, that they “would love to but can’t..” whatever. Please let me know if you have been successful in getting a refund from them and how you did it. Thanks!
May 23, 2008 at 10:04 am
Yahoo better sell to microsoft, before it is deemed completely worthless! This musicmatch jukebox crap I paid for has turned into a pile of dog crap! I am so pissed off - that if someone did start a class action suit - I will join in the fight without hesitation! What a crappy company - to abandon their customers like they did - and leave them hanging without anyone to help. I think that if a software company decides to do this kind of thing - they should have to refund the money people paid for the software. The promises made to the customers have been tossed out the window it seems, in exchange for money. What a bunch of crap and what a bunch of unethical people. I will continue to try and get my money back - or sue! I may have to sue - my principles will not allow this kind of thing to go unpunished! Stand up for your rights people and sue these jerks!
July 2, 2008 at 11:55 am
OK I am no longer listening to Yahoo! Music. Every song that I marked “Never play again”, still comes up and plays…I had a song that had *3* “Never Play Again” and still came up. WTF!!!!!
The worst part is that it keeps playing songs that I have never heard of and they are crappy bands and keeps playing that type of music. It will be like 10 NO NAMERS and then a good band.
I rather sing than play that shit.
F*** You Yahoo!
July 2, 2008 at 11:58 am
Bookmark this page to keep it number one!
once again….
F*** you ghetto yahoo!
July 9, 2008 at 3:28 pm
I got a refund processed. They kept refusing and I kept asking to speak to an american supervisor. I asked to speak to a supervisor at least 50 times, got put on hold while the person in Manila looked for a supervisor. after about 30 horrible and frustrating minutes on the phone the person processed my refund. It was painful. They apologize an awful lot.
Yes Yahoo sucks and their customer service really blows!
July 9, 2008 at 3:30 pm
The number I called to get the refund was 800-318-0631 - call and insist on your refund and dont hang up until you get get it. They will use all the stall tactics they know to discourage you but be persistant. good luck