There is a certain degree of scriptedness to a patient-provider interaction. I say, “What’s bothering you today?” The patient tells me one or two things. I ask some follow up questions and then do an exam, then write a note with a presumptive diagnosis and labs/follow-up.
But there is one type of patient who doesn’t follow these conventions: it’s the Positive Review of Systems patient.
They are the ones who, when we do a review of systems (a rapid rundown of various symptoms), answer “yes” to most of our questions. Yes, I had some chest pain a week ago. Yes, I get migraines frequently. Dizziness, abnormal menses, shortness of breath, back pain, depressed mood, blurry vision, insomnia — yes, yes, yes, excruciating, yes, yes, and all the time.
I still get hung up when I meet these people. I want to be directed and move things along, yet somehow I can never fully steer the conversation to keep it on track. And I have to be thorough: chest pain requires further questioning. So does abnormal menses. So does depression. And yet, the questions don’t make anything clearer — no diagnosis emerges.
Over an hour passes. Other patients are waiting. My resident is wondering what’s taking so long.
I don’t know if I’ll ever develop a good strategy for the Positive RoS patient. I feel terrible for them — they have a slew of problems and it’s not their fault, although most likely a number of these trace back to the depression or anxiety. And they remind me of my mother and her complex medical history.
But the fact is, time is precious, and I’m not as good when I am off-script like this.